Q. My calls are going to some one else's number, what can I do?
A. Deactivate your call forwarding & then activate it again.

Q. Our customer told me that he called my business last night and the phone was never answered. What happened?
A. If call volumes are so high that an operator cannot answer your call by the fourth ring, our system automatically answers that call with the automated message we have recorded for your company. If a customer says his call was never answered, he probably dialed the wrong number. You would be surprised how many times we misdial because we are thinking about something else when we are dialing.

Q. How can I be sure my phone has been successfully call forwarded to you?
A. Dial 72# again. If you get a fast busy signal, you have done it correctly. Or, call the forwarded number from another line to see if we answer.

Q. Can my call forwarding be dropped off by your equipment?
A. No. Call Forwarding is activated and deactivated at the telephone company central office. It can only happen there. If you want it tested periodically, you can arrange for operators to do this.

Q. My calls are not going through to the answering service. How can I tell which is the problem? Is it the number I am forwarding to at the service or is something wrong with my call forwarding?
A. Call the number you are forwarding to. If the answering service picks up, then it is your call forwarding.

Q. Why am I not receiving my pages?
A. A pager is essentially a radio. There are numerous reasons for not receiving a page from any service.

• Pager is not on. (Similar to your radio in the car, if it isn't on, you can't hear the music.)
• The battery is dead.
• You have traveled outside your coverage area. (Even nationwide pagers have coverage areas, are not necessarily covered everywhere in the country.)
• On occasion, pagers become what is known as intermittent. (Meaning sometimes they work, sometimes they don't.)
• Some basements, parking garages and subways will block paging signals.
• Some buildings are actually designed to block frequencies, thus preventing pages.

Q. How do I forward/un-forward my calls to the service?
A. This is the general rule of thumb. Some telephone companies are different and some interconnect phone switches may change this information. When using the programmable (variable) call forwarding, you need to put in a 72# or *72 to forward your phones and 73# or *73 to cancel the call forwarding. If you experience a busy signal during this process, it means that your phone is already forwarded or un-forwarded. My best suggestion is to cancel the forwarding and re-forward your phones again. If you have any doubt or questions regarding your call forwarding, contact your telephone service provider.

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